RETURNS & EXCHANGES
Thank you for making a bold purchase with us! Our dedicated quality control teams will meticulously inspect your items before they embark on their journey to ensure your satisfaction, with guaranteed quality. Embrace the challenge by requesting returns within 15 days after delivery!
2. Contact our customer service crew at service@refcountry.com.
3. Submit photos and order ID to customer service, outlining your issues and desired solution (options include return, refund, exchange, or resend).
4. The customer service team will provide you with the return address. Please do not send the package back to where it came from, as this will delay your refund procedure.
5. Streamlined Returns: Notify us of your tracking number for hassle-free processing.
Cancel & Refund:
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Order Status
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Requirements and Notice
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Solution
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Before shipment
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Apply for cancel orders within 24 hours
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100% of order amount cancel orders OVER 24 hours
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95%of the order amount(deduct 5% processing fee)
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Change Size
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Contact Customer Service Team via service@refcountry.com
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Shipped
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Once an order has been shipped, it cannot be canceled or changed.
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Return Procedure:
1. Capture a clear photo of the item.2. Contact our customer service crew at service@refcountry.com.
3. Submit photos and order ID to customer service, outlining your issues and desired solution (options include return, refund, exchange, or resend).
4. The customer service team will provide you with the return address. Please do not send the package back to where it came from, as this will delay your refund procedure.
5. Streamlined Returns: Notify us of your tracking number for hassle-free processing.
*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.
(However, we can offer a coupon for your next order, please contact our customer service for details.)
- Don't like the item;
- Not fit as expected without any quality problems;
- Shipping status update delay;
- Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
- Placed a wrong order and shipped;
- Not according to the size chart to choose the size caused by unfit.